Freequently Asked Questions
PharmCareRx.com, LLC is your online platform ("Marketplace") for the lawful sale of certain non-expired, non-controlled prescription medications ("Medication") between licensed pharmacies whose registration the Company has accepted ("Participants)
Membership is completely free. Once your membership is approved you will have complete access to the marketplace.
We charge sellers 6% commission once they make the sale. Buyers do not get charged any commission.
We have designed a seamless online enrolment process where you can upload all the required documents to complete the process. Our compliance team will review all submissions and approve your application within 2 business days.
The drug is delivered or traded in the original manufacturer's packaging, whether sealed or unsealed, with the drug's national drug code, lot number, and expiration date conspicuously identified on the packaging. If the original manufacturer's packaging is unsealed at the time of the delivery or trade, the delivery or trade may include a quantity of the drug that is less than the quantity contained in the original manufacturer's packaging. However, the pharmacies, or the pharmacy and qualified pharmacy, shall not trade or deliver more than 1 unsealed or partial quantity of the drug during any consecutive 90-day period.
PharmCareRx.com provides a transaction history, transaction statement, or transaction information to a pharmacy purchasing a drug or device from a pharmacy or qualified pharmacy.
Feel free to reach out through any of the channels below. Our dedicated team is committed to providing you with timely and helpful responses.
- Email: Reach us at contact@pharmcarerx.com for support inquiries, feedback, or any questions you might have. We aim to respond to all emails within 1 business day.
- Phone: For immediate assistance, call us at 1-888-313-MEDS (1-888-313-6337). Our team is available Monday through Friday, from 9 AM to 5 PM EST.
PharmCareRx.com is very secure. Your information will be stored in a secure server and will not be shared. All new members will be validated by our compliance team before they are given access to the marketplace.
Participants that: (1) buy Medication ("Buyer") authorize the Company to debit their bank account for the purchase of the Medication, which shall include processing, delivery, service, and other charges; and (2) sell Medication ("Seller") consent to the Company debiting their bank account for any charges, fees, liquidated damages, and penalties owed to the Company.
Participants shall provide the Company with advance notice should any bank account information change and execute a new ACH authorization form.
Upon the Seller's confirmation of the Buyer's order, the Buyer's bank account is debited for the full price of the order, including all shipping costs. The Buyer's funds are transferred, via Automated Clearing House (ACH), to the Company's account. Once the Buyer confirms that that the order was received, the funds, minus the Company's fee, are then transferred to the Seller's bank account via ACH.
The Company is not responsible for any bank fees and will assess a $30 fee for every occurrence of non-sufficient funds (NSF) when charging a Participant's account.
Seller Acknowledgement. By using the Marketplace, Sellers acknowledge and agree that the Company will deduct a fee from the ACH credit settlement amount for every completed sale.
Fee Amount. The Company's fee is 6% of the sale amount for each transaction.
- Shipping Service. All Medications are shipped via FedEx with the Company's FedEx account.
- Shipping Options. Medications may be shipped via FedEx Overnight Express, FedEx 2-Day, or FedEx Ground. However, if a Medication must be kept frozen or refrigerated, FedEx Overnight Express is the only option. All orders are delivered Monday through Thursday, excluding holidays.
- Responsibility for Shipping Costs. In general, Buyers are responsible for all shipping costs, unless the Seller states that the Seller will pay for shipping or that shipping is free in the posting. If the Seller ships an order in error, the Seller is responsible for return shipping costs.
- Insurance. All shipments are automatically insured up to a maximum of $100. Buyers may obtain additional insurance, for an additional charge, at the point of Seller Confirmation. The Company will process all insurance claims, subject to FedEx Terms and Conditions. It may take up to 30 days to process an insurance claim.
Pharmacy to Pharmacy Transactions to fulfill a specific patient need or during a Declared Public Health Emergency are exempt. The term “specific patient need” refers to the transfer of a product from one pharmacy to another to fill a prescription for an identified patient. It does not include the transfer of a product from one pharmacy to another for the purpose of increasing or replenishing stock in anticipation of a potential need.